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Academic Network

Success Stories

Read about Academic Network's success stories and case studies for all of our services:

Clinical Trial Recruitment
Customer Contact Center Solutions
Health and Medical Strategic Planning
Social Media and Online Communications
Pharmacovigilance, Adverse Event and Recall Services
Fulfillment Services   

Clinical Trial Recruitment

Multiple Sclerosis Clinical Trial Recruitment
Academic Network was selected to provide clinical trial recruitment for two international Phase III clinical studies related to treatment of multiple sclerosis. Academic Network provided a comprehensive and cost efficient prescreening process including a multi-protocol online screener, live call center and referral tracking system. Recruitment was completed six months ahead of schedule. Read the complete case study: Multiple Sclerosis Clinical Trial Recruitment

Cervical Dystonia Clinical Trial Recruitment
Academic Network conducted a clinical trial recruitment campaign for a new medication for Cervical Dystonia by a European pharmaceutical company that specializes in addressing unmet medical needs with innovative health care solutions. The campaign was conducted in conjunction with Fleishman-Hillard, an international public relations company with offices throughout the world.  Read the complete case study: Cervical Dystonia Clinical Trial Recruitment

Pharmacia Corporation Clinical Trial and Patient Education
Academic Network assisted in protocol development and recruitment for a complex clinical trial that required major nutritional intervention. Our staff developed all the menus, arranged for home delivery of complete meals compatible with the dietary changes, produced the patient and research staff education materials, and set in place a system for participant enrollment and comprehensive nutrition counseling through our dietetics-trained operators.  Read the complete case study: Pharmacia Clinical Trial Recruitment and Patient Education

Forest Laboratories Clinical Trial Recruitment
Academic Network developed a national patient recruitment contact center to assist with patient enrollment for a complex clinical trial, which included scripting and developing an on-line screener for patient recruitment, programming and designing a patient tracking data management program and providing daily reporting on call activity as well as patient tracking to various clinical sites. Read the complete case study: Forest Laboratories Clinical Trial Recruitment

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Customer Contact Center Solutions

Over-the-Counter (OTC) Weight Loss Customer Call Center
A global healthcare group and one of the largest pharmaceutical firms in the world selected Academic Network to provide consumer affairs and adverse events reporting for an FDA-approved over-the-counter weight loss product.  Academic Network was selected for its extensive healthcare network, experience, and its ability to meet rigid reporting guidelines, provide multilingual services, and manage communication via phone, email, and message boards. Read the complete case study: OTC Weight Loss Customer Call Center

Roche Labs, Inc. Nutrition Counseling Call Center
Academic Network developed a live operator, outbound telephone nutrition counseling service, utilizing registered dietitians, as a customer service component of the original Xenical® customer support program XeniCare. Scheduling, scripting, hardware, programming, and reporting systems as well as the contact center infrastructure and long-distance service were either developed or provided by Academic Network. Read the complete case study: Roche Labs Telephone Nutrition Counseling Call Center

Milk Mustache Consumer Education Campaign
Academic Network was selected to manage consumer affairs supporting the multi-year Milk Mustache and Got Milk! Campaign for the International Dairy Foods Association. For this $180 million campaign, Academic Network developed, implemented, and managed the consumer and health professional contact center featured in its ads and provided medical and healthcare expertise, technical infrastructure for this contact center’s IVR applications and live agents.  Read the complete case study: Milk Mustache Consumer Education Campaign

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Health and Medical Strategic Planning

Vanguard Medical Advisory Board
Among the medical advisory boards convened and coordinated by Academic Network was the Vanguard Research Group, whose members participated in the development and clinical testing of the Intelligent Quisine food product line for the Campbell Soup Company. Read the complete case study: Vanguard Medical Advisory Board

Shaping America's Youth Initiative
Shaping America’s Youth (SAY) is a nationwide public and private initiative created to identify and centralize information on what is being done across American society to reverse the rapidly increasing prevalence of overweight and inactivity among children and adolescents. SAY was developed, owned and managed by Academic Network. The SAY web site at http://www.shapingamericasyouth.org/ is a key feature of the initiative.  Read the complete case study: SAY Initiative

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Social Media and Online Communications

Search Engine Optimization (SEO) and Social Media Outreach Campaign
Academic Network was selected to develop a site optimization strategy and to implement a social media outreach and blogging campaign for a major food industry trade association. SEO implementation resulted in a significant increase in web site traffic. Through social media monitoring efforts, we identified numerous opportunities to respond to relevant blog posts and stories in traditional media. Read the complete case study: SEO and Social Media Outreach Campaign 

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Pharmacovigilance, Adverse Event and Recall Services

Over-the-Counter (OTC) Weight Loss Customer Call Center
A global healthcare group and one of the largest pharmaceutical firms in the world selected Academic Network to provide consumer affairs and adverse events reporting for an FDA-approved over-the-counter weight loss product.  Academic Network was selected for its extensive healthcare network, experience, and its ability to meet rigid reporting guidelines, provide multilingual services, and manage communication via phone, email, and message boards. Read the complete case study: OTC Weight Loss Customer Call Center

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Fulfillment Services

Milk Mustache Consumer Education Campaign
Academic Network was selected to manage consumer affairs supporting the multi-year Milk Mustache and Got Milk! Campaign for the International Dairy Foods Association. For this $180 million campaign, Academic Network services included creation of ad content, information distribution and fulfillment, Medical Advisory Board leadership, dietary counseling, and response to queries from consumers and healthcare professionals. Read the complete case study: Milk Mustache Consumer Education Campaign