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Academic Network

Forest Laboratories

Academic Network developed a national patient recruitment contact center to assist with patient enrollment for a complex clinical trial. Academic Network originally was hired to provide the contact center and live operators but expanded its role to include scripting and developing an on-line screener for patient recruitment, programming and designing a patient tracking data management program and providing daily reporting on call activity as well as patient tracking to various clinical sites. Academic Network worked closely with the public relations team to report call activity from regions within the marketing area. As a result, patient recruitment efforts could be focused on targeted areas and clinical trial recruitment was completed and closed ahead of schedule saving thousands of dollars in continued enrollment strategies.