Clinical Trial Recruitment, Retention & Compliance

Recognizing the critical importance of acquiring and maintaining clinical trial participants

Recruitment & Retention

Carenet is your HIPAA-compliant communications leader, providing the clinical trial expertise and contact center capabilities to launch and accelerate your clinical trial recruitment and retention programs. Our centralized recruitment center offers a fully redundant study management system that gives you full control over your recruitment and monitoring efforts, 24-7. Capabilities include:

  • Toll-free numbers for direct-to-patient advertising campaigns
  • Healthcare operators for patient recruitment, pre-screening and retention programs
  • Live call handling seven days a week by healthcare professionals
  • Efficient and time-effective automated response programs 24/7
  • Appointment scheduling and site support programs
  • Excellent reporting and tracking systems for data management
  • Staffed and managed by healthcare providers trained in clinical trials
  • On-line screening capabilities

We ensure that your enrollment data is expertly integrated, stored, tracked and analyzed — fully available to you in real time. Access updated outcomes and enrollment forecasting, and monitor site performance with online referral reporting and downloadable recruitment documents. Feel confident that every transaction is protected by an SSL encryption security system.

Carenet is staffed by health professionals with more than 45 years of experience in clinical trial design, execution, and management. Carenet has an acknowledged record of completing trials ahead of schedule and below budget.

Clinical Trial Recruitment

Recognizing the critical importance of acquiring and maintaining clinical trial participants, Carenet utilizes a combination of recruitment specialists and study-specific recruitment criteria to screen potential participants for entry into our clients’ studies.

Our clinical trial specialists are healthcare professionals who have training in clinical trial recruitment and direct experience in clinical trial management. Carenet’s centralized recruitment allows our clients to focus on the management of the trial. Recruitment specialists and other Carenet professional personnel work with our clients to develop optimally targeted promotions to create patient interest in specific clinical trials.

These promotions include a toll-free number to the Carenet call center. Using the inclusion/exclusion criteria specifically designed for a trial, our recruitment specialists effectively identify potential participants for enrollment, eliminate those who are not appropriate, and create a database of those who do not meet one study’s criteria but may be suitable for the client’s future studies.

Our online patient recruitment tools can be implemented in combination with a live operator program.

Centralized Recruiting and Reporting Solutions

A single call center can help detect issues that affect all sites (problems with protocol, adherence to study protocol, enrollment issues, etc.)

  • Centralized recruiting, reporting and site monitoring
  • Protocol compliance
  • Outbound intervention services to improve compliance and retention
  • Script development and IRB approval
  • Dietary guidance during clinical trials
  • Automated pre-screening for basic objective information
  • Reduction of screen failure rates at sites due to preliminary screening at call center
  • Outcomes: Data collected by the call center can provide information about recruitment methods, protocol design issues, etc., saving the client substantial costs

Site Support Solutions

  • Site monitoring: Each patient can be tracked from the first appointment through enrollment in a study
  • Patient tracking: Standardized forms provided to each site include pre-screening information, answers to frequently asked questions and the healthcare telephone representatives’ notes which highlight patient-specific concerns. This information is vital for integration of services between the call center and the clinical site
  • Retention programs: Letters, appointment reminders, site surveys, fulfillment of printed materials and outbound calls can be provided to support participants between site appointments
  • Scheduling assistance: Patient scheduling assistance is customized for each site