Kudos to SOCAP planners for bringing social media to the forefront of customer care and customer communications!

Kudos to SOCAP planners for bringing social media to the forefront of customer care and customer communications! It is time for social media and marketing to cross-over to the customer care world, and SOCAP delivered!  We were able to bring social media and marketing to a whole new level for the food, beverage and pharma industry at SOCAP (#symp09) this week.  Leading a panel this week at SOCAP (#symp09) on using social media for food and drug recalls, we also tweeted panel news from right there on stage.  We’ve been offering the industry social media and communications services for the last year, and industry leaders are beginning to explore the practical uses of social media as it relates to customer care and advocacy.  We are looking forward to many more conversations with our fellow SOCAP members through social media channels in the upcoming year… SOCAP launched a great social media party, and Carenet was happy to help lead the first dance!