Graham Morton

In our efforts to monitor the current pistachio recall, we have provided a link to the FDA information page.

Carenet has been awarded the 2008 “Top Outsourcer Award” by ContactCenterWorld.com, a leading global support organization for the contact center industry. Carenet was named top blended contact center outsourcer in the small-size category. Criteria for the award includes handling inbound and outbound calls and percentage of growth in seats and sales revenue.

Portland-based healthcare communications company credits growth to increased role in adverse event monitoring, telecommunications, and enhanced social media services to engage customers & patients online Portland, OR (March, 2009) – DiversityBusiness.com, the nation’s leading multicultural internet site, has named Carenet, a Stericycle, Inc. (NASDAQ:SRCL) company and leading healthcare contact center and consulting firm, as one of the “top 10 smallRead more

On April 21, Carenet, a Stericycle Company, presents Leveraging Social Media in Product Recalls, a panel at the SOCAP International Symposium in Chicago. Top names in the corporate social media movement — Chris Gidez of Hill & Knowlton, Mia Novic of Nielsen Online, and Linnea Johnson of Unilever — join Janet Johnson and Dr. David McCarron of Carenet forRead more

The current peanut butter recall has raised red flags to the awareness, usefulness and timeliness of our current adverse event reporting system. Government agencies and private corporations are working together to seek fast reporting of incidents and improve coordination of efforts, however, ask the average consumer if they are aware of online reporting tools for adverse events and you willRead more

Carenet Ranks No. 2,526 on the 2008 Inc. 5,000, No. 40 in the Portland Metro Region with Three-Year Sales Growth of 141% PORTLAND, Ore., September 22, 2008 – Inc. has ranked Carenet No. 2,526 on its annual ranking of the 5000 fastest-growing private companies in the country. The list is the most comprehensive look at the most importantRead more

Consumers are going online to get health information in droves – and they’re sharing information and advice about drugs, medical procedures and healthy lifestyle habits with each other. Are you listening? In this white paper for pharmaceutical companies, we make the case for safely listening to online consumer conversations while protecting your brand by capturing potential Adverse Events (AE’s) andRead more

International Corporate Giants Boston Scientific, ConAgra, GlaxoSmithKline And Others Depend On Portland’s Carenet LLC And Its Medical and Nutrition ExpertsTo Develop, Test And Market Products PORTLAND, ORE., JULY, 2008 – Spurred on by a sales growth record of nearly 300% as well as a 300% jump in its contact center outsourcing capacity, Oregon’s award-winning Carenet has been named oneRead more

According to recent surveys by the Pew Internet Trust, 60 – 80 percent of Americans have used the Internet to find health information; and as of January 2008, the Internet rivaled physicians as the leading source for health information. In fact, iCrossing’s “How America Searches: Health and Wellness” January 2008 report states: Internet is the most widely used resource forRead more

In an article today in the Boston Globe called “Hurry up, the customer has a complaint”, author Carolyn Johnson cites several examples of consumers complaining quite publicly about products and services in their blogs and other social media options like Twitter. “We’re in a world where one person, by their actions, can make a company look bad, and it can get echoed and amplifiedRead more